Storage Units on Thomas Road in Phoenix, AZ 85017

We couldn’t be more impressed with the outstanding service we received at Storage Solutions. Lacona Brown, the manager, went above and beyond to support our business needs. From the moment we walked in, Lacona took the time to truly understand our requirements and provided us with the perfect storage solution to keep our operations running smoothly. Lacona’s professionalism, attentiveness, and willingness to help were nothing short of remarkable. She made the entire process seamless and stress-free, and her commitment to customer service is unmatched. Thanks to Lacona and the team, we’ve been able to focus more on growing our business, knowing that our storage needs are in the best hands. We highly recommend Storage Solutions to anyone looking for a reliable, customer-focused storage provider. Lacona Brown is a true asset to this company!

We're so grateful for the incredible support and service we've received from Storage Solutions, especially from our dedicated manager, LaCona. Their team has been instrumental in helping us streamline our operations and maximize our storage space. LaCona's expertise and willingness to go the extra mile have made a significant difference for our company. We highly recommend Storage Solutions to any business in need of reliable and efficient storage solutions. Thank you again, LaCona and the entire Storage Solutions team, for your outstanding.

The people here are great

Great fast and friendly customer service. We have been using this storage facility for 15 years and will continue to do so.

I called about 25 places and ran into a reoccurring problem with all of these storage businesses. That issue was customer service. I am not high maintenance and was in a slight hurry so I had no interest in boring anyone with a load of unnecessary questions, yet I kept getting met with the feeling I was not a priority which is worrisome when you are looking for a service to protect your important stuff while basically paying rent on them every month. LaCona who is the manager or maybe owner? was so helpful. She was able to help me with everything I needed and was so personable. Would definitely recommend.

Great management! We got more help than ever expected and it's greatly appreciated! LaCona is amazing and I love what she's done with the lobby and office. BEAUTIFUL painting btw. Thanks again LaCona

I love the remodel office! It is so much more personal. I love that there are chairs in the waiting area. I have bad knees and need to sit. The office is more modern. LaCona is a very nice Manager. Thank you.

Storage Solutions at 3201 W. Thomas Road in Phoenix is very well managed. It is well maintained and is very clean. The office staff is professional, courteous and friendly. I would like to especially compliment Manager, LaCona Brown, for her kind, professional service yesterday, July 23, 2024, when I went into the office. John S.

Lacona was very professional and helpful! Was very polite and informative! I usually don’t write reviews, but she needs credit for the hard work she puts in! Thank you so much!!!

Lacona has been super helpful from start to present. Absolutely great customer service! 

Great fast service!! The lady at the front desk Lacona was very helpful with a situation I had. Any question I had, she had the answer to already. Great customer service goes a long way.

LaCona was an amazing help with me finding the right unit, explaining everything to me and honestly just letting me vent during a stressful time I was going through. She is an amazing person and is good at her job. The unit was perfect, the lot clean and I HIGHLY recommend this establishment and LaCona 's mannerisms to everyone

Lacona was so pleasant and helpful in arranging the storage of my motorcycle. She even offered her personal contact info in case we had any problems with check in when the office is closed on Sundays. Thanks Lacona!

Good service

Best place ever to store your things jay is very nice and helpful they are at good price excellent customer service won’t haggle you won’t take advantage of your money just great over all

What a pleasure to work with!!

They are an amazing company to go threw they are very helpful and understanding and the people who work there are all amazing and i can say i will refer anyone to them and will be going threw them in the future

The Thomas Rd facility in Phoenix is convenient and has a great layout. I've been a customer at this location for several years. Isabell's customer service is excellent. She maintains the facility well. I have been really happy to do business and highly recommend Isabel and Arizona Storage Inns.

Never an issue only down side they’re not climate controlled and dust

excelente manager y servicio !!!

Bien todo tranquilo y buen servicio

Best experience I could imagine for a storage space. I needed a space on short notice, and nothing was available when I called. Isabella called me back within an hour that a space had just opened up. My unit was safe and secure for the 3 months I needed it. When I moved out Isabella was super helpful, even returning my missed call that I didn’t leave a voicemail, when I was worried about getting moved out before the office closed. 10 stars for Isabella, she is the best! Thanks! #650

Good place

Muy buen servicio

I would like to write a review of my experiences with Isabel at this particular storage unit location. I am a Storage locker auction buyer and have been doing this hobby for the past six years. I have purchased many units from various locations throughout Colorado and Arizona. I have only written a few reviews concerning my experience with managers and personnel at storage locker locations but this is the first time I can honestly say I was impressed 100%. This particular storage location is very old, older than most of the locations I have frequented during this hobby of buying lockers. However, that being said, this was one of the cleanest and most representable of all the places I have ever come across. I was impressed with the cleanliness of the grounds throughout the entire facility. Not only the lockers themselves but the pavement, the walkways, and even the walls. It was obvious that it was cleaned on a regular basis. Most of the newer places I have frequented have not been this clean or well-maintained. Upon approaching the office and meeting Isabel to pay for my locker and start taking the stuff out of the locker I purchased, I was impressed with the back yard of the complex. Most of these places are concrete with very little color or life. This particular place had bougainvillea, cactus, and other living plants that were obviously well taken care of and added a Mystique to the place that was charming and inviting, not your regular storage facility by far. Upon meeting Isabel she was very professional and friendly. She took care of business properly and politely and then took me to the locker I had won at auction. She was very helpful, letting me in and out of the many load trips I had to take and was pleasant throughout the whole process. After I had cleaned my locker and was prepared to get back my cleaning deposit and leave the facility, I asked Isabell the location of the restroom. Again this was another shock! Most of the other Storage facilities I have been to tend to be very dirty and unkept in the restroom department. So much so that I very rarely ever use the facilities. However, since I had been there all day, I figured I would brave the uncomfortableness so that I could take my ride home in peace. I was pleasantly surprised to find out that the bathroom was not only clean but it smelled good and was properly supplied with all of my toiletry needs including pump soap, paper towels, toilet paper, and clean basins to wash your hands. In fact, even the commode was not dirty in anyway shape or form! Isabell made me feel as if she was the owner of this facility and this is where she lived. It was like going to somebody’s home. Again I can’t say enough about the facility or Isabellas’ work there. She should be commended on her effort and work and perhaps be put in a place of training managers and personnel of other storage facilities on how to do the job properly.

REAL NICE PEOPLE WHO ARE VERY WONDERFUL & HONEST & CARES ABOUT THEIR CUSTOMERS AND THEIR PROPERTY.

very helpful

Nice and clean place Thank you isabella for you help🙏

Great facility with great pricing and excellent staff who are friendly and knowledgeable.

Highly recommend good service

Quiero agradecer a la señora isabel por el buen servicio de sus unidades....siempre atentos y muy amables...la verdad muy buen servicio

Excelente servicio

I’m renting at Arizona Storage Inns and this location is great, clean property,, Isabel & Robert are very nice.

Store has excellent service and good attention isabel

Ive been with Az St for about 4 months and never been in a place so pleasant clean customer oriented etc Isabel is so cordial always helpful and welcomes you with a big smile The fees are the best and I’m very happy to do business with them I recommend this to my friends because they won’t find a better place to do business with

I have to compliment Isabel the property manager. She keeps this place immaculate. I have not seen a storage facility this well kept in the area.

I like the facility a great deal. The manager Isabel is very friendly and also helpful. She keeps the office and facilities in tip top shape. Very easy to deal with.

I have a unit here and the people are always great. I am very happy with their service 4/30/2020- I was in today making a payment and Isabel is absolutely amazing with helping me process my storage payment online. She is wonderful and always makes my experience great.

Thank you Isabel you are awesome, always ready to assist customers with a smile. Thank you so much Georgia

Staff very good

Shawna is the best. She is always very helpful. As well as quick at answering your questions. Plus she is always smiling I dont think I have ever seen her with out a smile. And that is very refreshing, good job AZ Storage Inns you got a top notch employee there. Thank you Shawna for always being helpful and in great spirits.

I have rented on this property three years ago and ISABEL the manager always is available when we need some help. The place always is very clean

I’ve been a tenant at this location for the last three months. The office manager is pleasent and very attentive. The location is clean and well kept.

Nice and good place...

Miss Isabel has excellent customer service and I am happy to rent at this place. Congratulations Isabel...

I have been looking an storage for my mother for few days. I called another storage and they were rude. Isabel was very professional and knowledgeable. I will definitely rent an storage from her. Thank you!

cheap and easy storage. friendly help too. units not climate controlled nor do they have inside lights. this is truely a negative for me

We used this self storage place to store some materials for our business. It was a good value for the size of the space we rented, a secure location, and easy to access our storage unit when we needed to. The managers were helpful and easy to work with when we no longer needed the space. Our company would use them again and we recommend this storage facility to others.

Muy exelente servicio

Isabel is awesome she’s amazing great customer service she rocks so sweet God Bless you Isabel such a warm welcoming spirit

My husband and I needed a storage unit in a hurry but had only a certain amount of funds to work with and Isabela made that possible and gave us a discount on top of that. We are so thankful for that!

I'm very pleased with the service and Isabel is awesome! every time I need help she is always there for me

Isabella is a Rock Star! Patient and giving us the best deal. I would and will recommend to all my friends and family.!

Professional and courteous staff. Units area fairly priced and always kept clean. Highly recommend.

This location is pretty far from our house but had the largest unit for the best price. The customer service was excellent. Isabela walked me thought the unit, told me it was a little dusty so she would have it swept out before I moved things in! She was very thourough and explained the rental documents very clearly. The price given was exactly the same as I was quoted over the phone. I feel very comfortable storing my items here.

Lugar de oficinas, excelente

Cheap. Good customer service

The price was great, the facility was safe and clean, and the customer service was really appreciated. I ended up not needing the storage unit for as long as I anticipated and Isabel is working to get me a refund. I highly recommend you use the Thomas facility.

Great service!!

My friend is real happy with this place

The wonderful staff here has exceeded my expectations for a storage facility..i would recommend this place to anyone looking..clean, neat and well secured.. The staff also knows and discloses all information needed without any surprises..will return with future storage needs...

very good customer service... love this property this is the only place i rent for my stuff resonible rates.i give them a 10

Excelente ubicación y atención, muy buen lugar para guardar tus cosas, baños limpios de hombre y mujeres. Cámaras y entrada controlada. Los recomiendo ampliamente. Llevo 8 años en el lugar sin incidentes. La manager es Bilingüe y muy amable y profesional atención

Ok

Great staff, super friendly and clean! Definitely going to be renting here from now on!

Thanks to all of you that post great reviews for our service and storage. We are so happy to help you with your storage needs. Have a great day.

Because there Honest

En esta localidad la atencion es muy eficiente y rapida lo recomiendo

Has a very friendly and committed customer service department. They are ready to help you view and choose your unit and have quality availability and service.

They were very friendly and respectful,i would rent again and refer my friends. There prices are very good!!!!

Great customer service when calling with questions..thank you!

I love you guys you guys have a good customer service

Outstanding customer service!! The Property Manager, Isabel, was such a pleasure to deal with. She took the time to listen to our needs and she answered all of our questions and concerns very thoroughly, explaining everything with patience and a smile. She offered many different storage options to fit our needs, with very affordable pricing. The facility itself is clean, well-maintained, and it appears to be safe and secure. The hours of accessibility are very reasonable and accommodating as well. And, best of all, when you rent your unit there, you have the opportunity to use their very large moving truck (to move all of your items into storage in just one trip) -- for FREE!!! I have peace of mind, knowing that my personal belongings are being safely kept at ARIZONA STORAGE INNS!! i highly recommend this self-storage facility to everyone!

Isabella was extremely helpful and kind! She answered all of our questions and showed us multiple storage options. On top of that, the storage place itself looks well maintained and safe. Plus, if you move your things into one of the storage facilities, they allow you to use their moving truck for free!! Awesome place and wonderful staff! Definitely going to be using this place!

My experience here was awesome Isabel was vety nice and generous in my situation.. I really recommend comming here to Arizona Storage Inns if anyone ever needs a storage!! Great staff, clean area, and very good on security.

Arizona storage inns is the best. They are very friendly I would recommend them to anybody who wants exception service.

Really excellent service! Very friendly at the front office. Pretty fast quotes as well as knows how to explain how to fix your property to help you save space and money and stay organized! Definitely recommend it ! I was referred to this place for a good reason ! Thank you az storage inn

Very informative nice and very professional. I would refer everyone to this facility.The manager Isabel is the best,She definitely knows her job and has excellent customer service skills. Thank you Isabel so much

Arizona Storage Inns is the best. They are very courteous, professional and very friendly. I would recommend them to anybody who wants exceptional service.

Amazing place

It's a very clean place. The people there are very nice and friendly. I got a good deal for a good size unit.

Isabel gave me the best treatment plus a great deal. I felt cared about for my needs as well as for my pocket. My unit, the property and also the front office was cleaned. I loved the fact that their staff were organized, the process was easy and I got a great deal.

Great negotiator

Great customer service, easy to get and good prices

I love the service very friendly and helpful. The units are clean and affordable.

gr8 experience keep up the good service.

Competent customer service, always at your service, and suggesting and guiding customers of choice of services,they can afford. Thank you Isabel.

Great service and best deal i found. John Bayless help me with everything he could. Managment was just helpful in overall.

Isabel is very professional and courteous. I moved to this location due to my other location closing and was given a great deal. Great location and easily accessible.

Great service! Very nice people. Highly recommended for all college students.

Clean and secure storage. Highly recommend the experience here is worth it.

The units are not climate controlled and are a little run down. They are super cheap, though. The manager is super nice! She is on top of everything. She will call if anything happens. I like that I had the option to leave a key to my unit in the office, in case I lost mine. I do wish they had later hours, though.

Great self storage experience. The manager, Isabel, is very nice and easy to work with.

Really wonderful experience! My favorite part of my time with Arizona Storage Inns was the great customer service. The manager, Isabel, offered to help me with my Spanish, as I am a current ASU student. She also gave me a really affordable deal to store my belongings over the summer. I am so happy to have met her and used this location!